Frequently Asked Questions

EBAC Brand Soul Discovery scans your Shopify store URL using AI and generates a precise Brand Persona — covering your brand's voice, personality, and ideal target audience. It's like having a brand strategist decode the soul of your store in 30 seconds.

Content Magic uses Google Gemini's multimodal AI to analyze your product photo AND your raw sourcing notes together. It generates an attention-grabbing title, a persuasive product description, and an SEO meta tag — all written to match your specific brand voice.

EBAC Concierge is your always-on AI assistant. Upload any document — policy PDF, brand guide, product manual — and ask questions in plain English. The Concierge reads your docs and answers with the knowledge inside them.

The Brand Compass is our Vision Alignment quiz. You tell us your brand aspirations — the feeling you want customers to have, the market position you're aiming for — and we compare that against how your store actually reads today. The gap becomes your growth roadmap.

The Reality Mirror is our Brand Gap Analysis tool. After you complete The Brand Compass quiz, the AI compares your stated vision with your store's actual brand signals and produces a precise gap report — showing exactly where your store and your aspirations diverge.

The Voice Echo is our style-learning engine. Every time you edit an AI-generated listing, we capture the difference and feed it back into your brand's Style Weights. Over time, the AI learns to write exactly like you — no prompting needed.

The Honor Code monitors every AI-generated commitment your store makes — shipping promises, response SLAs, review requests — and alerts you the moment one is at risk of being broken. Your reputation, protected automatically.

No — Content Magic works without a brand scan. However, running Brand Soul Discovery first unlocks brand-matched copy that sounds authentically like your store, rather than generic product descriptions.

Absolutely — EBAC Intelligence is built mobile-first. On mobile, you can even dictate your sourcing notes using your phone's voice-to-text keyboard. Tap the microphone icon on your keyboard and speak naturally.

EBAC Intelligence runs on Google Gemini — Google's fast and capable multimodal AI. It can see images and read text simultaneously, making it perfect for brand analysis and listing generation.

Each plan comes with a monthly credit allowance. Credits are spent on AI generations: one Content Magic listing costs 1 credit, a booking costs 5 credits, and an AI chat response costs 0.50 credits. Analysis tools like The Reality Mirror use 3–5 credits. Credits refresh monthly and unused credits carry over on eligible plans.

Yes — you can cancel at any time from your profile page with no long-term commitment. Your account downgrades to the free tier at the end of your billing period and all your brand data is preserved.